Frequently Asked Questions

LMS:

What are the next steps after logging into the dashboard?

After successful login, you should go to the Upcoming Schedule in the Main Dashboard and enroll for the batch(es) that you wish to join.

to get the access for default study material that is given by ExcelR for their reference purpose, student need to enroll for each and every folder that is available in Pre Recorded Material after enrolling student can access the material from My self-Paced Courses.

Why can’t I see anything after I login to the dashboard?

After Logging in, one should go to the upcoming schedule and enroll for the batch, once they enroll then they can join the session from today’s session tab or My Live classes.

If the issue persists you can contact support@excelr.com or you can call at 1800-212-2120

where can I enroll for a new batch?

You can enroll for the new batch from Upcoming Schedule Tab in the Main Dashboard.

I am not able to join the session from Today's session tab?

If today’s session tab is not working, you can join from My Live classes or you can contact support@excelr.com for further support or you can call at 1800-212-2120

When I click on the join button from today's session tab or my live class and nothing happens, then what should I do ?

If the screen appears to be blank after clicking on join button from today’s session or my live classes, we would suggest you clear the cache and cookies, Logout from elearning.excelr.com and login once again, if the issues still persist you can contact support@excelr.com or call at 1800-212-2120

We are not able to see anything in pre - recorded material?

If the study material is not visible in pre-recorded material, please check in my self paced courses.

By when do we have to enroll for any of the new batches?

To enroll for any new batches, you will be having 15 days’ time from the start of that particular batch.

When will the recording of the class be available?

The recording will be available after 9 to 10 hours of the class completion.

In case the lecture video is not getting played, whom do I contact?

If lecture video is not getting played you can contact anvesh@excelr.com and shrutbiradar@excelr.com. Or you can call at 1800-212-2120



Assignments and Projects:

Where can I find the assignments?

Assignments can be downloaded from LMS.

Here are the steps.

  • Step 1: Dashboard -> ”Pre-recorded material” then enrol for assignments.
  • Step 2: Go to ‘My self paced courses’ -> Data Science Assignments

If you have any questions, pl write to support@excelr.com

I have completed all assignments and how much time does it take to get a project?

Every week a new project starts and so within a week you will be assigned to a project. If you have any queries related to projects, please write to projects@excelr.com

I have a few questions on assignments and who can help me?

We have a dedicated technical team responsible for different locations. You can reach out to the technical team for help.

Assignment team:

Data Science:

Bangalore:

Kavi Priya: assignments_bangalore@excelr.com

Ph No: +91 6305310340

Pune:

Mukesh: assignments_pune@excelr.com

Ph No:+91 8688022463

Mumbai:

Jayashree: assignments_mumbai@excelr.com

Ph No: +91 9606957287

Hyderabad, Overseas and Rest of India:

Himavanth: assignments@excelr.com

Ph No:+91 8688022461

Data Analytics:

Mail id: assignments_da@excelr.com

Deepika - 8688022461 - Tableau

Himavanth - 8688022463 - R & SQL

Jayashree - 9606957287 - Excel

Kavipriya - 6305310340 - Python

Core python:

Mail id: mukesh@excelr.com

How long does it take to evaluate the assignment? And whom to contact?

Please expect a response from the technical team from 24hrs to 48hrs once you submit the assignment. You can get in touch with the team for questions on assignments through the whatsApp number in the above question on all working business days.



Profile preparation / Interview support:

Whom to contact for the resume preparation?

You need not contact anyone for the same. Once you complete at least one project, the resume preparation team will get in touch with you.

If you have any questions, please feel free to write to: srinivas.prudhu@excelr.com / kavyasree@excelr.com

I have sent my resume to the resume preparation team. How long should I wait?

You will get a response from 24hrs to 48hrs from the team on the further steps.

Whom to contact for the mock interviews?

Once the resume preparation is complete, we will schedule mock interviews with industry experts within a week’s time.

You can contact placements@excelr.com / Kavya@excelr.com, in case of any queries.



Certificates:

What are all the certificates I am eligible to get?

Below are the list of certificates Data Science / Data Analyst learners are eligible to earn upon satisfying the criteria.

IBM:

After completion of all the assignments, one can write the IBM certificate examination which is online and after clearing it, the certificate can be downloaded from the portal.

If you have queries, please contact support@excelr.com

TCS:

TCS examination will be conducted once in quarter and one has to register for the same and certificate will be sent to your registered email within a month.

Note: Eligibility criteria for the exam is at least 2 years professional work experience.

Steinbeis:

Participants have to enrol for the program and if you are not aware of the procedure please get in touch with your sales executive.

After completion of assignments, final examination will be conducted and certificates will be mailed to you.

If you have any questions on the steinbeis certificate, please feel free to contact chakravarthy@excelr.com and syed@excelr.com

Course completion certificate from ExcelR:

The Course completion certificate will be issued to you upon completion of assignments in a week's time.

if you have any questions, please feel free to contact leela.chittiprolu@excelr.com and vinod@excelr.com

Internship certificate from AiVariant:

Internship certificate will be issued after the completion of a project.

if you have any questions, please feel free to contact leela.chittiprolu@excelr.com and vinod@excelr.com

How many months of internship will be provided?

A minimum of 3 months of internship certificate will be issued for a project and a maximum of 9 months will be issued for more than 3 projects.

I need certificates without completing assignments/ without executing projects. Can I get it?

No. We can’t provide you certificates without completing the course work.

I am applying for a foreign university. Can I get a recommendation letter from you?

Yes. We will provide you recommendation letters only after completion of your assignments.



In Batches / Value added courses:

Batch cancelation:

How would I be informed if a batch is cancelled?

There are various ways the participants will be informed about batch cancellation. 1) Participants will be informed through email and through whatsapp well in advance. Participants are requested to keep a close eye on whatsapp and email notifications.

How would I be informed if a batch is cancelled?

There are various ways the participants will be informed about batch cancellation.

  1. Participants will be informed through email and through whatsapp well in advance. Participants are requested to keep a close eye on whatsapp and email notifications.
  2. Participants can also find the batch cancellation information in the “Today’s session” or “My Live classes” section in the LMS

How early will I be informed if a batch is cancelled?

We thrive our best to inform at least a minimum of 12 hours in advance before the batch cancellation. Nevertheless if the batch is cancelled just a few hours/minutes before the commencement of the batch, owing to trainer’s emergency or wifi issues etc, information will be sent through email and whatsapp accordingly



Batch postponement:

How would I be informed if the batch is postponed?

There are various ways the participants will be informed about batch postponement. Participants will be informed through email and through whatsapp well in advance. Participants are requested to keep a close eye on whatsapp and email notifications

How early will I be informed about the postponement of the batches?

We thrive our best to inform at least a minimum of 12 hours in advance before the batch cancellation. Nevertheless if the batch is cancelled just a few hours/minutes before the commencement of the batch, owing to trainer’s emergency or wifi issues etc, information will be sent through email and whatsapp accordingly



Value added courses:

What are value added courses offered by ExcelR?

Value added courses are good to learn courses that one should learn along with the mainstream courses. By and large companies that hire, look for the aspirants that possess hands on knowledge on various other overlapping technologies.

For example, for the Data Science course, along with the standard Data Science concepts, knowledge on technologies like Hadoop, SQL, Azure, Tableau, R, Python, AI etc is preferred in the job market. These complementary technologies are considered as value added courses.

Are these value-added courses Classroom/Live virtual classroom or recorded videos?

Most of the value-added courses are Live Virtual classroom training and a few are offered as recorded self-paced e-learning courses. There is no classroom training available.

How do I enroll for Value added courses?

Enrollment for the value-added courses can be done through the “Upcoming Schedules” tab in the dashboard of the LMS. You will also receive notification from our team through whatsapp.

How long can I attend Value added courses?

If one has enrolled for ExcelR’S Jumbo pass, they can attend a value added course for 1 year.

What if I miss a value added course and how can I attend?

By and large value added courses are conducted every month and a few of them are conducted bi monthly. One can see the schedules of the value added courses in the “Upcoming schedules” section of the LMS and enroll for the value added course. We also inform the new schedules of the value added courses through whatsapp as well.

For which of the courses, Value added courses are available?

Only for a few courses value added courses are available. Do check https://www.excelr.com/ for more information



Content / Material

Where Can i get the material?

Assignments can be downloaded from LMS.

Here are the steps.

Dashboard -> ”Pre recorded material” then enrol for “Latest Data Science Material”.

After that material will be available in ‘My self paced courses’ -> Latest Data Science Material



Feedback:

Where to give feedback on training?

You are required to give feedback in LMS for every session and you can write down your concerns/ appreciations if you have any in the comments section.

I have a few concerns on the program / training / trainer and want to speak to someone. Whom to speak?

Feel free to contact enquiry@excelr.com or call our toll-free number 1800-212-2120. We shall be more than happy to help you to address the issues



Jumbopass:

What is Jumbo Pass ? And how do I avail Jumbo Pass ?

Jumbo pass is like an access card in the LMS portal of ExcelR. Using this a student can attend any number of batches over Live Online or Classroom mode for 1 year from the date of admission.

Note: Classroom training is first come, first serve with limited seats only and is available only in Bangalore, Pune, Mumbai & Hyderabad. People from other locations can use the Jumbo pass over live online mode through LMS.

Do I have to pay extra for availing Jumbo Pass ?

No, you don’t have to pay an extra penny for experiencing flexibility and comfort of attending classes. Only the fee you pay at the time of admission will be sufficient.

What are the courses that are covered under Jumbo pass ?

Courses that can be availed through Jumbo Pass are Data Science, Data Analyst, Digital Marketing, Core Python.

All other courses don’t fall under the bracket of Jumbo Pass.

What is the difference between Lifetime e-learning access and Jumbo Pass ?

In Lifetime-learning access you have the facility to watch the recorded sessions only. But with Jumbo Pass you get the live online and classroom modes of training as well.



Sales and Refund:

Can I cancel my enrollment? How do I get my refund?

Yes, but there is a specific timeline for it. Please find the Refund policy link here: Refund policy

Do I get Group Discounts?

Yes, you can reach out to your concern ISM or Drop in your query at enquiry@excelr.com, We will reach you with the best offers.

What if I want to switch the Program? Is it possible?

If you have just completed 5% of the course or attended just 3 classes(Whichever is the first), You have to reach out to your concerned Sales Representative . He/she will help you in switching the course.

Can I Swap my Access with anyone in my family or friends?

If you have just completed 5% of the course or attended just 3 classes(Whichever is the first), You have to reach out to your concerned Sales Representative . He will help you in swapping the course.

I have lost my Concerned person contact details, Whom to reach out to get the information?

Need not worry just ping us in our chat window or drop us a mail on support@excelr.com we will be ready to help you.



References:

How can I refer a friend?

There is a tab “Refer and Earn” on the LMS, one can refer their friends and earn an exciting referral bonus or send us an email to enquiry@excelr.com. Our team will contact you and help you take the reference forward or reach out to the sales Executive you are liaising with.

Do I get any referral bonus if I refer a friend? How much would I get?

Yes, ExcelR rewards the participants who refer their friends and acquaintances. Referral bonus would vary from time to time. Do check “Refer and Earn” tab for updated referral bonus information or drop an email to enquiry@excelr.com



Cross Skilling :

How can I enroll for new courses If I want to upskill or cross skill?

One can visit our website www.excelr.com and register for the new courses or contact our toll free number 1800-212-2120 or send an email to enquiry@excelr.com or one can contact their respective sales executive they were liaising with.

Being an existing customer of ExcelR, would I get any special discount if I enroll for a new course?

Yes, ExcelR provides additional discounts for existing customers for any new courses they enroll. Our Sales team will help you to avail the extra discounts